Privacy Policy

1. Introduction

Shiny Dental Lab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental laboratory services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and business address when you contact us or submit cases.
• Patient Information: Dental scans, prescriptions, and case details provided by dental practices for laboratory work.
• Usage Data: Information about how you use our website, including IP address and browser type.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill dental laboratory orders
• Communicate with you about your cases and services
• Improve our website and services
• Comply with legal and regulatory requirements
• Send you marketing communications (with your consent)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All patient data is handled in accordance with Australian privacy laws and healthcare regulations.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Digital dental files are retained in accordance with TGA requirements and industry best practices.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

7. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, such as digital scanner platforms and courier services. These parties are obligated to maintain the confidentiality of your information.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: